Our rental office is located a short distance from the Airport. After collecting your luggage, please phone to arrange pick-up from one of our courtesy shuttle services on (09) 550 9966. Our driver will be there to greet you at the designated pick-up point close to the Arrival Terminal. Your booking will be finalised following a short ride to our office.

Yes. You need to provide a valid, current driver licence. International drivers will need to bring a copy of their national driver licence written in the Roman Alphabet (e.g. A, B, C etc.). If your national driver licence is not written in the Roman Alphabet, you will also need to provide an International Driving Permit [IDP] as supporting documentation. Drivers from China will need to bring their national driver licence and an IDP. Chinese drivers may use a China National Certificate instead of an IDP

A copy of your driver licence will made for our records. We may also be ask for further proof of identity for verification purposes.

You will need to visit the rental office where you made your booking. Please try to arrive five minutes before your booked return time so we can get you on your way as smoothly and quickly as possible.

You will need to visit the Zip Car Rentals office servicing the airport. After a brief inspection of the vehicle, our courtesy shuttle service will take you directly to the designated drop-off point close to the Departure Terminal. Please note, our last courtesy shuttle service will depart 30 minutes prior to close of business.

Please contact us as soon as you possible by phoning our reservations team on (09) 550 9966 8900. We will do our best to accommodate you in the event of a delayed flight and can have staff stay beyond our normal closing time to greet you. But in some cases it may be necessary to move your booking forward to the following morning. If we have not heard from you in advance though our branch will shut at its normal closing hour so please call us before you board your delayed flight.

Of course - provided they are driving within the conditions of their licence, they're more than welcome to use it - they just have to be named on the agreement (there is no extra cost for this). Please note that only one named driver can use the vehicle.

Please phone roadside assistance on (09) 550 9966.

Yes, we provide Comprehensive insurance for commercial rideshare driving as part of your plan. The standard excess is $2,000. This excess is the amount you are responsible up to for each claim or event that occurs. 

Please note that the insurance coverage is specified in your rental policy, and is only valid if you adhere to the terms and conditions.

Plans other than rental plans are dealt with on a case by case basis. Please get in touch to talk through your options.

If you are at fault in an accident, a $2,000 excess applies as outlined in your contract. In cases where you are not at fault the excess may be refunded once the claim has been adequatley resolved with the other party.

Once you have ensured everyone is safe and emergency services have been alerted, call your Zip Car Rentals specialist on 0800 663374, who will guide you through the process. It's important to do this as soon as possible. Outside of business hours, call NZRA on 0508 697 623 (NZ ROAD), who will help manage the situation.